channelrot.blogg.se

1. #Can whatsapp business account see status how to
2. #Can whatsapp business account see status update
3. #Can whatsapp business account see status upgrade

For example, if you only have a user opt-in for purchase receipts but use the API for account updates, customers may respond negatively because they didn’t opt-in to that specific communication.

#Can whatsapp business account see status update

#Can whatsapp business account see status upgrade

Once the account is back in good health, you can attempt to upgrade the Tiers.

Keeping the customer engagement healthy (Incoming chats, and responses) is key during this phase. While sending notifications to up to 1000 unique numbers is okay, be sure to send only those messages that won't be reported or blocked by customers, and those that don’t hinder customer experience. Click on the WABA you want to review and select Settings to see information like Business Verification status, account status, and payment method. A list of WABAs associated with your business will open up. Hence you need to reduce or completely stop sending notifications that were getting reported or blocked by users. To get a snapshot of your WABA, go to Business Manager > Business Settings > Accounts > WhatsApp Accounts. Once the WhatsApp business API account is Flagged, you'll need to maintain a healthy state on the account for at least 7 days before you can work towards upgrading your account.

#Can whatsapp business account see status how to

How to get back to good account health, and get outside the flagged status You can still respond to any messages customers initiate. During a Restricted phase, you can’t send any notification messages until the 24-hour window is reset. Restricted status: Your account gets restricted when you reach your messaging limit. If the quality rating doesn't improve, your status will still return to Connected, but you'll be placed in a lower messaging limit tier. If the message quality improves to a high or medium state and is maintained as it is for 7 days, your status will return to Connected. Under the Account Health column, there are three different quality states:įlagged status: Your account gets flagged when the quality rating reaches a low state. This way the ecosystem maintains its integrity. There are guidelines and processes set by WhatsApp to make sure the customer has control and businesses have time to improve their communication with customers. If your account is in let’s say Tier 2 or Tier 3 and some customers block or report your number, your account could get into flagged status, your quality could be affected and you may be dropped to the default Tier 1.